Send an email to our customer support team. Our agents are happy to help!

Holly and Hugo

What courses do you offer?

Can I see the course syllabus?

Do I need prior knowledge of the subject to take a course?

Are your courses accredited?

What is the course format?

What is the process for taking a course?

Who designed the course?

About the course

How can I update the name in my student account?

I’m having trouble logging in to my account.

How do I change my password?

I have forgotten my password

How can I login to my account?

Can I unsubscribe from marketing emails?

Your Student Account

I can’t find my voucher code. How do I redeem my voucher?

I have a voucher code. How do I redeem my voucher?

My course offer includes a Proof of Completion, how can I get it?

Using Vouchers

Do I need to download any special software?

Do I need to purchase additional materials?

How is the course evaluated?

What support will I receive during the course?

How long will it take to complete the course?

What is the course schedule?

Getting Started

Why do I have to save course pages?

How do I check my course progress?

How do I retake my exam if I failed it?

How do I take my exams?

How can I adjust the speed of the course videos?

What are my final grades?

Where can I find the Resit button?

Can I resit some exams to improve my course score?

How do I check my exam results?

Can I print the course materials?

Will I be able to access my course materials after my course expires?

How do I extend my course?

Can I pause the course?

During the Course

What types of certificates/letters are available?

Why won’t the system allow me to apply for my certificate?

I have ordered one of the documents. When will I receive it?

I have pre-ordered the ICOES Hard Copy Certificate and have now completed my course. When will I receive it?

When will my ICOES hard copy certificate be delivered?

I have ordered the ICOES Digital Certificate. When will I receive it?

How can I verify my certificate of course completion?

Certificates

What subjects are covered in the courses?

What is the refund policy?

Can I still get certificates when I complete my courses?

Is this a one-time payment?

Will I have access to all future courses as well?

Access to All Courses

How can I contact Customer Support?

Suppport

All articles

Categories

About the course

Your Student Account

Using Vouchers

Getting Started

During the Course

Certificates

Access to All Courses

Suppport