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Holly and Hugo

<p><span id="isPasted" style="color: rgb(17, 24, 39); font-family: Verdana, Geneva, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Nope! You&#x2019;ll be able to access everything you need through your browser, on any device - desktop, laptop, tablet or mobile phone.</span> </p>

You’ll be able to access everything you need through your browser, on any device - desktop, laptop, tablet or mobile phone.

Do I need to download any special software?

Getting Started

Holly and Hugo is Joining International Open Academy (IOA)!

What courses do you offer?

Can I see the course syllabus?

Do I need prior knowledge of the subject to take a course?

Are your courses accredited?

What is the course format?

What is the process for taking a course?

Who designed the course?

About the course

How can I update the name in my student account?

I’m having trouble logging in to my account.

How do I change my password?

I have forgotten my password

How can I login to my account?

Can I unsubscribe from marketing emails?

Your Student Account

I can’t find my voucher code. How do I redeem my voucher?

I have a voucher code. How do I redeem my voucher?

My course offer includes a Proof of Completion, how can I get it?

Using Vouchers

Do I need to purchase additional materials?

How is the course evaluated?

What support will I receive during the course?

How long will it take to complete the course?

What is the course schedule?

Why do I have to save course pages?

How do I check my course progress?

How do I retake my exam if I failed it?

How do I take my exams?

How can I adjust the speed of the course videos?

What are my final grades?

Where can I find the Resit button?

Can I resit some exams to improve my course score?

How do I check my exam results?

Can I print the course materials?

Will I be able to access my course materials after my course expires?

How do I extend my course?

Can I pause the course?

During the Course

What types of certificates/letters are available?

Why won’t the system allow me to apply for my certificate?

I have ordered one of the documents. When will I receive it?

I have pre-ordered the ICOES Hard Copy Certificate and have now completed my course. When will I receive it?

Do I need to download any special software?Updated 2 years ago